Question 1

What does the platform actually measure?

Accepted Answer

It measures how visible your brand is inside AI answer engines: ChatGPT, Gemini, Claude and DeepSeek. We run a set of real-world prompts against all of them, then check whether your brand gets mentioned, where it ranks relative to competitors, and how it's described. For example, for a restaurant in Kadıköy we ask questions like “Where can I get a good weekend breakfast in Kadıköy?” and look at whether the restaurant comes up in the answers.

Question 2

What's the difference between the free plan and a paid plan?

Accepted Answer

Once you confirm your email address, the free plan asks 3 prompts on ChatGPT, Gemini and Claude once a month, with live web search, and gives a basic visibility summary. Paid plans measure all 4 AI engines (ChatGPT, Gemini, Claude and DeepSeek) with 30 prompts per brand; you switch automatic measurement on once for each brand, and it then repeats by itself: every two weeks or monthly on Starter, and weekly, every two weeks or monthly on Growth and Agency. ChatGPT, Gemini and Claude answer with live web search, so you also see the sites AI cites; DeepSeek answers from its own knowledge. Paid plans also check what AI engines say about your brand against the facts you confirm: 10 facts on Starter, 25 per brand on Growth and Agency. On the free plan you get a one-time preview of this once you confirm up to 3 facts by hand. Competitor analysis and a shareable report come with every plan, the free plan included.

Question 3

Are the paid plans a subscription?

Accepted Answer

Yes. Starter ($29/month excl. VAT), Growth ($119/month excl. VAT) and Agency ($349/month excl. VAT) are subscriptions, billed in advance through Paddle, with VAT added at checkout, and renewed automatically until you cancel. You can also pay yearly: $290, $1,190 or $3,490 a year excl. VAT, the price of 10 months. On a plan billed yearly, during the year you have paid for you can move up to a larger plan, but not to monthly billing or a smaller one, and cancelling stops the next renewal. The free plan stays free and needs no card.

Question 4

Do I need to bring my own OpenAI or Gemini API key?

Accepted Answer

No. The platform runs measurements using its own configured API keys, so you never need to create, pay for, or manage your own OpenAI or Gemini access to use it.

Question 5

What is the "Truth Profile" page?

Accepted Answer

It's its own sidebar page: it holds your brand's verified facts and combines two checks: a crawlability check that tests whether AI crawlers like GPTBot and ClaudeBot can actually reach your site, and false-information (hallucination) detection, which flags cases where an AI engine states something false about your brand and suggests the correct fact to publish instead.

Question 6

What is the Competitors page?

Accepted Answer

A set of tools that look at the demand and competitor side of AI visibility: customer types, common objections AI engines raise about your category, competitor claims and how to counter them, and estimated market share by use case. Its Public Voice tab shows what is said about you and your competitors on complaint sites, forums and in the news.

Question 7

What happens to the message I send on the Contact page?

Accepted Answer

It's saved securely, and our reply comes by email. We don't send an automatic confirmation email today.

Question 8

Is my data kept private?

Accepted Answer

Your brand data and measurement results are stored in the database on our own server. We use them only to run your measurements and show your dashboard. We do not sell your data, use it for advertising or use it to train our own models. Running the Service requires some data to reach specific services: prompts and brand names go to the AI engines, your email address to our email delivery service, and your payment details to Paddle. The Privacy Policy lists which service receives which data and why.

Question 9

How do I get started?

Accepted Answer

Create a free account and enter your website address. Setup suggests your brand details from the site; you confirm them and start the first free measurement right there. When you want automatic measurement on all engines, open Billing from the account menu at the top right and start a Starter, Growth or Agency plan.

Question 10

What is the daily AI analysis allowance?

Accepted Answer

An AI analysis is anything AI produces for your brand: customer types, objections, recommendations, competitor analysis, false-information checks and similar. The allowance is per brand and renews every day: 3 on the free plan, 20 on Starter, 30 on Growth and Agency. Measurements do not count toward it. All plans are subject to fair use.

Question 11

What is the monthly AI share?

Accepted Answer

Recommendations and AI analyses use your plan's monthly AI share; measurements do not count toward it. The share grows with the plan: Growth gets 3 times Starter's share, Agency nearly 9 times. The Billing page shows how much you have used, as a percentage. If you reach 100%, your measurements keep running; only new AI analyses pause until your next renewal date. All plans are offered under fair use.

Question 12

How we measure

Accepted Answer

We ask the AI engines your prompts through their official connections (APIs), the same way every time, and keep every answer. On paid plans you can switch on automatic measurement on the day and hour you choose: every two weeks or monthly on Starter, and weekly, every two weeks or monthly on Growth and Agency. You can also start one yourself with your plan's manually started measurements. The AI engines we measure: ChatGPT, Gemini, Claude, and DeepSeek. The ChatGPT or Gemini app can answer you a little differently, because the apps tailor answers to your location, history and account. That is why we show a likely range next to the mention rate, not one exact figure. Ads shown inside AI apps are not measured.

Questions we hear the most