Refund Policy
Last updated: October 19, 2026
This Refund Policy explains how refunds work for Mavzena paid plans. Payments for Mavzena are processed by Paddle.com, our Merchant of Record.
1. Refunds are handled by Paddle
Paddle.com is the Merchant of Record for all our orders, so refunds are handled by Paddle under Paddle's Refund Policy (paddle.com/legal/refund-policy). That policy applies to the first payment and to every renewal, monthly or yearly. You can try Mavzena on the free plan, with no card, before you buy a paid plan.
2. The service starts immediately
Your paid plan opens in your account as soon as your payment is confirmed. Before you go to payment, you confirm with a checkbox that you want the service to start immediately. Because the service starts immediately with your consent, you cannot use the 14-day right of withdrawal (Turkish Distance Contracts Regulation, Article 15(1)(ğ) and (h)).
You can cancel your subscription at any time; cancellation takes effect at the end of the current period, and you are not charged for the next period. You keep using your plan until the end of the period. To cancel, the "Cancel plan" button on the Billing page is all you need; you don't have to write to anyone.
Your statutory refund rights are not affected.
3. Cancelling
You can cancel at any time from the Billing page. Cancelling stops the next renewal, and the plan stays active until the end of the period you have already paid for. On a plan billed yearly, you cannot move to monthly billing or to a lower plan during the year you have paid for.
4. How to ask for a refund
Ask for a refund through Paddle at paddle.net, using the e-mail address you paid with, or write to us through the contact page and we will pass your request to Paddle. If a refund is approved, it goes back to the payment method you used; how quickly it appears depends on your bank.
5. Your legal rights
This policy does not limit any right you have under the consumer protection law that applies to you. Where that law gives you more, it applies.
6. Contact
Service provider: Mavzena, Başiskele / Kocaeli, Türkiye. Payment and invoicing are handled through Paddle. Questions about refunds can be sent to us through the contact page.
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