Terms of Service

The Service is a dashboard that measures how often, and how favourably, your brand is mentioned by AI engines such as ChatGPT and Google Gemini, compares that visibility against competitors you name, and turns the resulting gaps into growth actions and experiments you can track over time.

You need an account (an email address and a password) to use the Service. You are responsible for keeping your password confidential and for all activity that happens under your account. Tell us promptly, through the contact page, if you believe your account has been accessed without your permission.

You agree not to use the Service for anything unlawful, fraudulent or abusive. In particular, you will not: submit or generate illegal content, sexual content involving anyone without their consent, deepfakes of real people, or hateful or harassing content; send spam or use the Service to deceive others; infringe anyone's intellectual property or other rights; or interfere with the security of the Service, for example by uploading malware, probing or testing it for vulnerabilities, scraping it, or attempting to reverse-engineer it or gain unauthorised access.

We may suspend or terminate access for any use that breaches this section.

The Service sends your prompts and brand information to third-party AI models and shows you their answers, and some features generate drafts, content and recommendations with AI. You are responsible for the prompts and information you enter, and you confirm that you have the right to submit them.

AI outputs can be wrong, incomplete or out of date. Review them before you rely on or publish them. They are not legal, financial, medical or other professional advice, and must not be used in place of such advice without oversight by a qualified person.

As between you and us, you own the inputs you provide and, to the extent the law allows, the outputs generated for you. You are responsible for making sure your use of an output does not infringe anyone's rights. If you believe content in the Service infringes your rights, tell us through the contact page; we will review it and remove it where appropriate. We may review, restrict or remove content that breaches these Terms.

We own the Service, including its software, design, methodology and brand, and all related intellectual property. These Terms give you a limited, non-exclusive, non-transferable right to use the Service while your account is active; they do not transfer any ownership to you.

The Service offers a free tier that needs no card and paid plans that are recurring subscriptions, billed monthly or yearly. Prices exclude VAT: Starter at $29 a month or $290 a year, Growth at $119 a month or $1,190 a year and Agency at $349 a month or $3,490 a year. VAT is added at checkout at the rate that applies to you.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle handles payment, invoicing and sales tax, and Paddle's buyer terms also apply to your purchase (paddle.com/legal/checkout-buyer-terms). We do not see or store your card details.

Plans have no fixed term: they are billed monthly or yearly, and you can cancel at any time. A paid plan is billed in advance for the billing period you choose, monthly or yearly, and renews automatically for the same period until it is cancelled. A yearly plan is billed once for the whole year. On a plan billed yearly, during the year you have paid for you can move to a higher plan, but not to monthly billing or to a lower plan. You can cancel at any time from the Billing page; the plan stays active until the end of the period you have already paid for, and nothing is deleted.

Each plan's usage limits are listed on the pricing page, including the daily AI analysis allowance per brand. Each workspace also has a monthly fair-use limit. When it is reached, new AI analyses pause until your next renewal date; the measurements included in your plan are not affected. For features offered as unlimited, we may temporarily limit unusually heavy or automated use to keep the Service running well for everyone.

The Service is intended for business and professional use, and paid plans are bought for use in your trade, business or profession. Refunds are handled by Paddle under Paddle's Refund Policy; the details are in our Refund Policy (mavzena.com/refund). The price shown to you at checkout is the price you pay. Before you go to payment, you confirm that you want the service to start immediately; because it starts immediately with your consent, you cannot use the 14-day right of withdrawal (Turkish Distance Contracts Regulation, Article 15(1)(ğ) and (h)). You can cancel your subscription at any time; cancellation takes effect at the end of the current period, and you are not charged for the next period. Your statutory refund rights are not affected (details in the Refund Policy). Because this is an early-stage product, prices may change; a change to the price of a plan you already hold takes effect from your next renewal, not the current period.

You may stop using the Service at any time. We may suspend or terminate your account if you breach these Terms, if a payment is not made, if your use creates a security or fraud risk, or if we discontinue the Service or a module of it, giving notice where reasonably possible. Sections that by their nature should survive termination, such as the limitation of liability below, continue to apply.

The Service is an early-stage product provided "as is" and "as available", without warranties of any kind, express or implied. We do not guarantee that the Service will be uninterrupted or error-free. In particular, AI-visibility scores, competitor comparisons, forecasts and growth recommendations are estimates generated with the help of third-party AI systems and are provided for guidance only. We do not guarantee their accuracy, completeness, or that acting on them will produce any particular business result.

To the maximum extent permitted by law, we will not be liable for any indirect, incidental or consequential damages, or for lost profits or lost data, arising from your use of the Service. Our total liability for any claim relating to the Service is limited to the amount you paid us in the twelve months before the claim arose.

Because this product is under active development, we may add, change or remove features, and we may update these Terms from time to time. We will update the "last updated" date above whenever we do; continuing to use the Service after a change means you accept the updated Terms.

These Terms are governed by the laws of the Republic of Türkiye. The courts and enforcement offices of Istanbul (Çağlayan) have jurisdiction over any dispute; consumers retain their right to apply to Consumer Arbitration Committees and Consumer Courts.